Cancellation Policy

Bookings require a deposit of 50% of the agreed service price, including service add-ons after approved discounts. Active members do not pay a deposit for services covered by their membership; their configured extra and priority booking benefits stay unchanged. Products, uncovered extras and applicable tax are separate.

Cancellation and rescheduling

Cancel at least 24 hours before your appointment start and your paid deposit is refunded automatically to the original card. Cancel less than 24 hours before and the 50% deposit is kept; there is no additional cancellation charge.

Reschedule at any time, early or late, and your existing paid deposit moves with the appointment. No new deposit, extra charge or refund applies.

No-shows

If staff marks your appointment as a no-show, the deposit is kept and the remaining 50% of the service price is charged to your authorized card on file. An unsuccessful charge is not recorded as paid. The owner may waive the additional no-show fee.

Card authorization and checkout

Stripe securely stores your card with your authorization for these fees. Lion’s Den does not store your full card number. When you attend, checkout collects the service price minus your paid deposit, plus products and applicable tax.

Questions or changes: 201-945-6157.